Terms and Conditions

Who we are

Our E-gaming licence No. 0000002 was issued by the Tobique Gaming Commission to Novatrix SRL, a company incorporated in Costa Rica with registration number 3-102-893958. English is our official language, and the English version of our rules decides any difference between translations.

Who can play

You must be at least 18 or the minimum legal gambling age where you live, whichever is higher, and online gambling must be legal in your place of residence. Checking that it is legal for you is your own responsibility. Before entering, every visitor confirms that they are accessing our website from outside Australia. Using a VPN to get around geographic restrictions is not allowed and can cost you your winnings.

Your account

One person may hold one account. Accounts that share a home address, household, IP address or device count as duplicates, and we may close them and cancel their winnings. Your account is for personal entertainment only and its login details must not be shared. We may ask for proof of age, identity, address and payment method, and a withdrawal stays pending until these checks are complete.

Bonuses

Every offer has its own rules for the minimum deposit, wagering and time limits. Only one bonus can be active at a time, and while you wager it the highest bet is A$7.50. Abusing promotions, for example with several accounts or by delaying game rounds, leads to the bonus and its winnings being removed.

Deposits and withdrawals

Deposits must come from a payment account in your own name. Each deposit is wagered 3 times before it can be withdrawn. The smallest fiat withdrawal is A$30, and the limits are A$3,000 a day, A$7,500 over a rolling seven days and A$30,000 a month. Wins from progressive jackpots are paid out completely and sit outside these limits. We aim to process approved requests within 24 hours.

Taxes and responsibility

You are responsible for any tax due on your winnings where you live. Please learn how each game works before you bet, because every bet carries a real risk of loss.

Inactive accounts

An account with no login or play for 12 months in a row becomes inactive, and a monthly dormancy fee may then be charged from the remaining balance until you log in and place a bet again.

Complaints

Our support team looks at every complaint first. If an issue cannot be settled at once, it moves up within our team and we keep you informed. Only the account holder can make a complaint. Write to [email protected] or use live chat.